Important Information
Policies
To help make your stay at Tea Bush Hotel in Nuwara Eliya as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Tea Bush Hotel are simple and designed for clarity.
Check-In & Check-Out
- Check-in: From 2:00 PM
- Check-out: Until 11:00 AM
- Late check-out may be arranged upon request, subject to availability.
Identification & Age Requirement
All guests must present valid photo identification at check-in. There is no strict minimum age for stays, but reservations must be made by an adult.
Payment & Deposits
The property accepts both cash and major credit/debit cards. Deposits are not always required, but certain bookings may request prepayment depending on rate type.
Children & Extra Beds
Children are welcome. Family rooms and extra beds are available on request and subject to availability. Additional charges may apply.
Pets
Pets are not allowed at the property.
Smoking Policy
Smoking is permitted in designated outdoor areas only. All indoor rooms and facilities are non-smoking.
Cancellation Policy
Cancellation terms vary based on the booking option:
- Flexible bookings usually allow free cancellation within the specified time frame (commonly up to 24–48 hours before arrival).
- Non-refundable rates cannot be canceled or modified without charge.